Your satisfaction is our goal, and all staff development resources purchased from Bethesda have a 10-business-day satisfaction guarantee. If, for any reason, you are dissatisfied with your purchase, contact us within 10 business days of receipt and return by traceable shipping for a full refund, exchange or merchandise credit. Original and return shipping charges are non-refundable. Bethesda is not responsible for returned items lost or misdirected in transit.